Blog Posts

Tools to Provide Impeccable Customer Support in Times of the COVID 19 Outbreak

7 Tools to Provide Impeccable Customer Support in Times of the COVID-19 Outbreak

you can still provide seamless customer support during this difficult time. Chances are your customers are already contacting you non-stop, making it quite challenging to deal with all the emails, calls, support tickets, and social media messages. How can you provide them with excellent support? With all the right tools in place, of course. Here are the top tools you should utilize to help both your customers and your team push through COVID-19 just a little bit easier.

How Automation is Redefining the Way We Work

How Automation is Redefining the Way We Work

The pervasiveness of automation has to do with its adaptability; automation isn’t exclusive to any single industry, job category, or business size—meaning that it will more than likely have some impact on your own business, as well as your competitors.
That’s why it’s important for you and your organization at large to understand the implications of a highly automated workforce, and how this technology will allow everyone to re-envision the way they work.

Your Guide to Writing Brand Content for Social Media

Your Guide to Writing Brand Content for Social Media

If you already have a presence on social media and are not getting the results you want, then here is a guide for crafting the right content. Use it as a checklist, as you evaluate what you are currently doing and begin to craft post content from this point forward.