Are Chatbot Apps Key to a Social Success?
A chatbot is essentially a program that is designed/built to engage with website users/buyers/visitors. They work by responding to messages and queries in real-time by providing appropriate answers from a pre-designed catalog of solutions.
They are built to respond differently to different kinds of messages by recognizing certain keywords. Chatbots use Artificial Intelligence or AI to better understand a user’s language so they can adapt accordingly to different kinds of queries and provide the most relevant response.
Chatbots leverage mediums like a website chat window, SMS text, and social messaging platforms to respond.